Canada - Orders and Shipping FAQ
Standard Shipping: Orders for in-stock items will generally arrive within 3-5 business days. Orders in remote regions may take longer. Expedited Shipping: Orders placed before 12pm EST on business days will be delivered within 1-5 business days. Orde
Orders for in-stock items will be fulfilled within three business days. Once your order ships, you will receive an email with a link to view your tracking information. Orders ship in full at the date that all items are available. If one or more items
We cannot guarantee that we will be able to cancel or edit orders after they are placed. Once an order has been placed, we send it to our warehouse immediately. If you have any changes you would like to make to your order, we have a short window of t
Discounts may only be applied to full-priced items and orders over $150 CAD. Discount codes cannot be applied to already discounted items and cannot be combined with other discount codes, and do not apply to limited-edition releases. Discount codes c
We're happy to accept most major credit cards, along with convenient options like Shop Pay, Google Pay, and PayPal.
Yes, while prices displayed on the site do not include tax, the appropriate taxes will be calculated at checkout.
All purchases, including preorders and backorders, are charged at the time the order is placed, not when it ships. To ensure the security of your data and privacy, we do not store your complete credit card information once the order has been placed.
There may be times when major carriers are unable to process all of the packages they pick up. When this occurs, they will publish a tracking status of "Pending" or "Delayed" which means that your packaging is waiting for its next label scan. Almost
If you did not receive your full order, most likely some of the pieces are back-ordered. You can find shipping dates for pre-ordered or back-ordered items listed on your order confirmation emails next to the product. We also share preorder dates belo